From telemedicine in nursing homes and scheduling from the website to networking and phones for an expanding practice, Healthcare IT services have never been more important for Utah Medical offices. Patients want to know their concerns are being addressed. They want to know their messages have been received and that they can easily access their records and make appointments.
The pandemic brought on challenges that weren’t expected by patients or physicians. Navigating telemedicine became the way many patients, including myself, were treated. If we had met the doctor in person prior to the pandemic, we were able to meet virtually. Doctors had sections of their offices dedicated to seeing sick patients, and others for routine visits. In some cases, this meant altering scheduling or even changing the office layout. This led to the need for Healthcare IT Services for practices that had previously managed this in-house.
As a patient myself, I have experienced differing levels of customer service at my doctor’s offices. From waiting an hour from my scheduled appointment time to not being able to get prescriptions refilled, my experiences are not unlike many of yours. Just today I called one of my doctors and their automated phone options weren’t working. I ended up hitting zero and getting whoever answered the phone. The person who answered wasn’t happy and frankly, neither was I.
Patients expect a certain level of care from practitioners. It begins the moment we call the office or look at the website. If the option to make an appointment online is available, that’s great but if it’s on the site and not working, it’s worse than if it wasn’t an option at all. It is also helpful to have access to messaging and even my records, especially lab work, so that it can be shared with other practitioners or printed for personal records. Our experience begins with Healthcare IT Services.
If your Utah medical practice is struggling with technology, 911 IT has an experienced team that can support whatever you need. From the website and phones to HIPAA compliance, they monitor and secure data. They can also create a patient journey that is a better and more efficient experience.
911 IT offers Healthcare IT Services including:
- Compliance Standards including HIPAA
- Securing, monitoring, and managing data and storage
- Cybersecurity Monitoring
- Network set-up, monitoring, and management
- Business continuity and disaster recovery
- Cloud Services including migration
- IT Consulting
Healthcare IT Services in Utah is designed to support medical practices, surgical facilities, hospitals, nursing homes, and other medical related organizations. 911 IT understands how and why medical offices like yours need to provide a positive patient experience. Freeing the administrative staff of technology challenges means they are also better able to help patients.